Refund Policy

Effective Date: 16h Jan, 2025

At Soleil AI, we are committed to providing high-quality services, courses, and resources to our community. Please read our Refund Policy carefully to understand the terms governing purchases made on our platform.

1. Non-Refundable Purchases

All purchases made on Soleil AI, including but not limited to courses, workshops, memberships, and other digital products, are non-refundable. Once a transaction is completed, no refunds, exchanges, or credits will be issued under any circumstances.

This policy applies to:

• Paid courses and workshops
• Premium memberships or subscriptions
• Digital downloads or resources
• Any additional services offered on our platform

2. Why Are Purchases Non-Refundable?

Our policy ensures fairness and transparency for all users by maintaining:

• Immediate access to digital products and services upon purchase.
• Equal treatment of all customers.
• Sustainability of our platform to continue offering valuable resources to the community.

3. Cancellation of Subscriptions

While purchases are non-refundable, you may cancel recurring subscriptions at any time. Cancellation will prevent future charges but will not refund payments already processed.

4. Exceptions

The only exceptions to this policy are:

• Duplicate Payments: If a duplicate payment is made in error, please contact us within 7 days at connect@soleilaiacademy.com with proof of the duplicate transaction for review.
• Technical Errors: If you are unable to access purchased content due to a verified technical issue on our platform, we will work to resolve the issue or provide an alternative solution.

5. Contact Us

If you have questions about this Refund Policy or need assistance with a transaction, please reach out to us:

Email: connect@soleilaiacademy.com
Address: London, United Kingdom

By completing a purchase on Soleil AI, you acknowledge that you have read, understood, and agreed to this Refund Policy. Thank you for supporting our community and understanding the importance of this policy.